The situation
A good audit could still produce a bad outcome.
A large external security firm had identified more than 30 issues. The Group COO did not need another voice telling him what was broken. He needed to know what the business could survive, what it could realistically change, and what the board needed to decide now.
The audit assumed delivery capacity that did not exist. One UK-based IT professional supported all 13 jurisdictions, without a formal enforcement mandate. Each country used different outsourced IT vendors. Consistency depended on goodwill.
Some recommendations were technically correct but operationally impractical. Controls such as blocking external forwarding would have disrupted genuine deal-flow practices, including confidentiality arrangements involving personal email.
This was being treated as an IT project. The central problem was structural: no clear owner, no enforcement authority, and no credible way to turn 30 findings into three decisions a board could make.